It's now possible to keep guests & staff safe and provide a hotel experience guests can look forward to with our new contactless hotel check-in feature
Contactless hotel check-in/check-out
Our contactless hotel check-in feature enables guests to check-in and out using their own smartphone, tablet or another device.
It not only provides peace of mind to your guests, but it also reinforces the confidence that you are following social distancing guidelines.
How it works
Invite guests to express check-in on the day of arrival with an automated email or text that directs them to an online registration form. All information is then captured for check-in and secures the necessary details for track and trace.
On the day of departure, send another automated email or text that guides guests through a one-touch online check-out process.
Link seamlessly with our payment gateway
Our contactless check-in feature links seamlessly with our PMS payment gateway to easily store credit card details against reservations.
No matter the booking, it takes a deposit, pays the balance, or simply stores a credit card against the reservation. It then generates a confirmation email where there's an opportunity to include any additional instructions for your guests.
Don't take our word for it
Find out what our customers are saying
HLS contactless technology is allowing us to operate effectively in these challenging times. Customers are fully engaged and because the entire journey is automated, we are saving valuable time and resource. We can keep our guests and our staff safe without any disruption. Installation was swift and support has been excellent as always.
This technology allows us to work safely and smartly while giving our guests the best possible experience. We are avoiding bottle-necks and queues in our hotels, which gives our guests confidence and comfort from the moment they arrive. Most importantly, the booking experience is modern and simple, which means maximum customer engagement. The new contactless journey is the latest example of HLS' agility and their commitment to keeping their customers ahead of the various and many changes we are having to deal with.
Electronic invoices for simple check-out
If there isn't any outstanding balance when it comes to checking out then it’s a simple one-click check-out process. Where there is a balance, it provides an itemised breakdown and various payment options.
Once the process is complete, guests are sent an automated email including an electronic invoice where you can include instructions for guests to deposit keys.
Boost hotel revenue
Make it easy for guests to enjoy their stay with contactless room and table service ordered directly from their smartphone or tablet.
Besides keeping guests and staff safe, you also improve food and beverage profitability, enhance operational efficiency and boost hotel revenue post lockdown.
Eliminate front desk queues
Guarantee front desk, restaurant and bar queues are kept to a minimum so your guests’ stay becomes a safe and simple process.
Following social distancing guidelines means your guests will feel confident in your processes and want to stay again.
Simply share a few details and one of our friendly experts will be in touch to arrange your free one-to-one session. Let us show you how our contactless hotel experience can help your business.Book my demo
Real-time updates to your PMS
To satisfy track and trace, you can now save all guest information to your PMS and that also includes third-party website bookings. This presents new opportunities to send marketing and promotional messages to these guests.
As technology becomes an integral part of your guests’ experience, it helps you cut third-party booking costs, increase bookings and boost profitability.
What’s more … it’s completely free
We realise how important it is for hotels to follow social distancing guidelines while keeping costs down. That is why our contactless guest check-in feature is an integral part of our PMS system. Simply turn it on completely free of charge and start your contactless guest experience!
There are no hidden costs. All you pay for are the text messaging alerts and integration to our payment gateway. Why not see for yourself and book a demo with us?