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Stewart Moss, MD at High Level Software

Stewart Moss

Managing Director

In the digital age, where smartphones have become an extension of our lives, integrating mobile technology into your hotel operations is no longer a nice-to-have—it’s a necessity.

#1. Enhanced Guest Convenience

Mobile technology empowers guests to manage their entire hotel experience right from their smartphones. From booking rooms to checking in/out, ordering room service, and accessing amenities, mobile integrations offer unparalleled convenience, enabling guests to personalise their stay with ease.

#2. Streamlined Operations

Mobile technology streamlines many of your operational processes, reducing manual tasks and improving efficiency. With key features of the PMS available to staff on mobile devices throughout your hotel, heads of departments can manage reservations on the fly, monitor housekeeping schedules, and track inventory in real-time, leading to smoother operations and better resource allocation.

#3. Cost Savings

Adopting mobile technology can lead to significant cost savings for hotels. By digitising processes such as check-in/out and issuing room keys, hotels can reduce administrative overheads associated with traditional methods, such as printing and distributing physical key cards.

#4. Improved Guest Engagement

A hotel PMS provides a direct channel for hotels to engage with guests before, during, and after their stay. Through push notifications, personalised offers, and messaging, hotels can foster meaningful connections with guests, enhancing loyalty and driving repeat business.

#5. Keyless Entry Systems

Mobile key technology eliminates the need for physical key cards, offering guests a seamless and secure way to access their rooms using their smartphones. Not only does this enhance convenience for guests, but it also reduces the risk of key card loss or theft, enhancing security measures.

#6. Personalised Experiences

With PMS technology, hotels can gather valuable insights into guest preferences and behaviour, allowing them to tailor services and recommendations accordingly. From suggesting nearby attractions to offering personalised dining recommendations, hotels can create memorable experiences that resonate with guests.

#7. Data-driven Insights

PMS technology enables hotels to gather valuable data on guest preferences, booking patterns, and spending habits. By analysing this data, hotels can make informed decisions regarding pricing strategies, service enhancements, and marketing campaigns, ultimately optimising revenue and profitability.

#8. Competitive Advantage

In today’s competitive hospitality landscape, embracing mobile technology sets your hotel apart from the competition. Guests expect seamless digital experiences, and hotels that deliver on these expectations are more likely to attract and retain customers, ultimately driving business success.

 

Go mobile with High Level PMS from Zonal

Whether it’s ordering room service through a mobile app or facilitating hassle-free check-out processes, High Level is dedicated to ensuring that your guests’ experience is on par, if not superior, to that of your competitors. By leveraging innovative mobile solutions, we empower hotels to stay ahead of the curve and deliver exceptional guest satisfaction, setting the stage for long-term success in the market.

Take a tour around our Virtual Hotel

Experience the future of technology firsthand, from pre-arrival to post-stay, in this interactive video. Our innovative suite of connected hotel technology solutions ensures a seamless and unforgettable guest experience at every point in your guests’ journey.

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