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Introducing Arkell’s Brewery

Arkell’s Brewery is a renowned brewery and accommodation provider located in the heart of the UK. With a rich heritage spanning over centuries, Arkell’s Brewery not only crafts exceptional beers but also offers top-notch accommodation options for visitors seeking a memorable stay.

The business challenge

Arkell’s Brewery needed a comprehensive property management system that could streamline their booking processes, enhance operational efficiency, and provide a seamless experience for both staff and guests, as their existing system lacked the necessary features to manage bookings, payments, and guest interactions effectively.

The solution: High Level’s cloud-based PMS

Arkell’s Brewery opted for High Level, a leading provider of property management solutions tailored for accommodation providers. High Level offered a robust platform with advanced features designed to meet the unique needs of hospitality businesses like Arkell’s Brewery.

Key features and benefits

User-Friendly Interface

High Level’s PMS provided Arkell’s Brewery with an intuitive, user-friendly interface, allowing staff to easily manage bookings, amendments, and payments. This comprehensive visibility ensured smooth day-to-day operations.

“The software is incredibly user-friendly, providing comprehensive visibility of all bookings, amendments, and payments. Reports and guest promotions are easily generated, making day-to-day operations seamless.”
Julie Moss, Managed House Controller

Integrated Payment System

High Level’s PMS seamlessly integrated with Judo Pay, enabling Arkell’s Brewery to accept payments directly on the booking platform. This eliminated the need for a separate card terminal, enhancing convenience for both staff and guests.

PCI Compliance

Arkell’s Brewery could securely attach guest payment cards for direct bookings while remaining PCI compliant. This ensured the security of guest information, a crucial aspect in today’s digital landscape.

“We use the integrated payment system, Judo pay, allowing payments to be taken directly on the booking platform without the need for a separate card terminal. The ability to securely attach guest payment cards for direct bookings, while remaining PCI compliant, was a game-changer for us—something we couldn’t achieve with our previous system. Moreover, the option to send secure payment links via text or email for contactless payments adds a layer of convenience and safety for our guests.”
Julie Moss, Managed House Controller

Contactless Payment Options

High Level’s PMS offers the option to send secure payment links via text or email for contactless payments. This added a layer of convenience and safety for guests, especially in light of evolving health and safety concerns.

Exceptional Support and Training

The support and training provided by High Level were exceptional. Arkell’s Brewery received dedicated assistance from their account manager and access to ongoing training sessions. The High Level team remained responsive to queries, ensuring a smooth transition and continued support.

“The support and training provided by High Level have been exceptional. Our account manager has gone above and beyond for us and the High level team offer on-going training sessions. They are always responsive to queries and have ensured a smooth transition and ongoing support. Moving to High Level has undoubtedly enhanced our operational efficiency.”
Julie Moss, Managed House Controller

Results

By implementing High Level’s PMS, Arkell’s Brewery experienced a significant enhancement in operational efficiency. The streamlined booking management solution, coupled with integrated payment options and robust support, enabled Arkell’s Brewery to focus on delivering exceptional guest experiences while optimising their internal processes.

Arkell’s Brewery’s partnership with High Level exemplifies the transformative impact of adopting a property management system tailored to the unique needs of accommodation providers. Through advanced features, seamless integration, and exceptional support, High Level empowered Arkell’s Brewery to elevate its hospitality offerings and drive continued success in the competitive hospitality industry.

Challenges

  • Arkell's Brewery needed a comprehensive property management system that could streamline their booking processes, enhance operational efficiency, and provide a seamless experience for both staff and guests.
  • Their existing system lacked the necessary features to manage bookings, payments, and guest interactions effectively.

Solution

  • High Level's clound-based PMS provided a robust platform with advanced features designed to meet the unique needs of Arkell's Brewery.

Results

  • Significant enhancement in operational efficiency.
  • The streamlined booking management solution enabled Arkell's Brewery to focus on delivering exceptional guest experiences while streamlining operations.

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