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The Customer

Gosforth Hall Inn is a Grade II* listed building, with 19 characterful en-suite bedrooms. In addition to rooms, the Hall has an informal lounge, bar area and an excellent beer garden.

The High Level appeal

  • Frequent feature releases, based on real-world feedback
  • Instant invoices for F&B, which can be linked to a guests room reservation
  • An easy system with excellent UK based customer support

What the customer said

“Prior to High Level Software, we were utilising a different booking system and became aware that their offering was insufficient for our needs due to it’s inflexible approach to potential future enhancements. There were numerous updates on features that were not required by small businesses and limitations on taking or confirming bookings. We had issues with their cloud system and there was difficulty in speaking with technical support in emergencies.

“High Level Software offers features that adhere more to our requirement, some of which included:

  • Regular server updates, enabling us to continue to take bookings, enquiries, cancellations, details etc even when the internet is down
  • A friendly, more personalised technical-support service
  • A more user-friendly interface
  • Ease to produce instant email invoices and bookings for both business and non-business clients
  • Ease of use to move/amend bookings
  • Good online tutorials for new staff training
  • Practical and useful reports for staff and managers
  • One set monthly price

“Having been in the hotel industry for 17 years we have worked with a number of booking systems from desktop diaries to large server-based systems. High Level Software has enabled me to work on the business rather than in the business.”

Challenges

  • Their existing PMS had an inflexible approach to future enhancements.

Challenges

  • It also had limitations on taking or confirming bookings with guests.

Challenges

  • There were issues with the cloud system and the team found it difficult to get hold of technical support in emergencies.

Solution

  • High Level Software provides features that adhere to our requirements, including regular updates.

Solution

  • A friendly, more personalised customer support service that are easy to reach if needed.

Solution

  • Practical and useful reports for staff and managers.

Results

  • Frequent feature releases, based on real-world feedback.

Results

  • Instant invoices for F&B, which can be linked to guests' rooms.

Results

  • An easy system with excellent UK based customer support.

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