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Malvern Inns Overview

Serving up brilliant hospitality since 2010.

Stylish locations with dedicated teams offering delicious food, a great selection of drinks and special stays.

Party and event management services are offered throughout Yorkshire under the banner of Malvern Events.

Tell us about Malvern Inns as a business.

Malvern Inns has two venues based in Yorkshire, The Castle and The Square & Compass as well as event management services. We have been operating since 2010, The Castle has 12 ensuite rooms and offers a great village pub environment.

Tell us how High Level Software works in The Castle

The intuitiveness of the system is a game-changer for us. Its user-friendliness ensures that our team can navigate it with ease, leading to fewer mistakes and a significant reduction in the time spent on training new staff.

How do your customers find using HLS?

The system’s user interface is incredibly user-friendly, lots of positive feedback from top to bottom. Making a new reservation or editing an existing one is a breeze. Even our housekeeping team, who rely on it to manage room requirements daily, find it easy to use.

Have you encountered any challenges or limitations while using HLS If so, how has the platform addressed or resolved those issues to meet your needs?

As with any new system implementation, there were some teething issues as our team was becoming familiar with the new Property Management System. However, what truly stood out was the excellent support and training provided by the HLS team.

Tell us how S4labour works in Malvern Inns.

Malvern Inns has had S4labour for a very long time and is a key tool in our business. Without S4labour everything would be extremely manual, and we wouldn’t have visibility over our costs and budgets. In addition, S4labour helps us engage with the teams. By being clear and transparent with our team about what we require from them in the business they can have a productive shift.

“The deployment graph in S4labour is really useful. We get our scheduling just right by matching our shifts to sales per hour. The visual representation of our expected revenue across the day guides the managers in determining the optimal levels of labour. We reduce our slack (excess staff members) which means we save money.”
Matt Avery, Operations Director, Malvern Inns

Which features of S4labour do you find the most useful?

The deployment graph in S4labour is really useful. We get our scheduling just right by matching our shifts to sales per hour. The visual representation of our expected revenue across the day guides the managers in determining the optimal levels of labour. We reduce our slack (excess staff members) which means we save money.

S4labour integrates with many companies in the hospitality industry please explain the benefit of that.

A lot of systems are required to make a hospitality business successful, from Epos, scheduling systems and room reservation systems. Having S4labour integrate with them all is really useful because it means the systems talk to one another and saves us time from having to do manual tasks and means we spend more time with the customer.

Challenges

  • Managing multiple venues and event services presents logistical hurdles, from coordinating bookings to ensuring seamless guest experiences.
  • Adapting to evolving technology and industry standards while maintaining the charm and character of each venue can be a delicate balancing act.

Solution

  • The intuitiveness and user-friendliness of High Level's PMS is a game-changer for Malvern Inns, providing an easy-to-navigate platform that minimises errors and reduces the time spent on training new staff.

Results

  • By incorporating High Level PMS into its operations, Malvern Inns has streamlined its processes, gained better visibility into its operations, and improved overall efficiency.
  • High Level's PMS complements existing systems like S4labour by providing additional functionalities and insights that enhance decision-making and operational effectiveness. The seamless integration of High Level's PMS with other software solutions ensures a cohesive and efficient workflow, allowing Malvern Inns to maximise the benefits of both systems.

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