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The brief

In January, the fastest growing pub group in the south of England, The Upham Group joined the High Level family.

Our team planned and executed an accelerated roll-out. Training individual teams, importing bookings, setting up channels and connecting OTA’s was all successfully completed in just 3 weeks.

High Level are now working with Upham to maximise their income at time of booking and give guests a personalised experience. Upham have also integrated our online payment gateway for tighter operational controls.

We’re very happy to have Upham on-board and look forward to a long and successful partnership.

The High Level appeal

  • Agile and responsive development process
  • Ability to run special offers to increase direct bookings
  • Real-time integration to Zonal’s suite of products

What the customer said

“The team were fantastic getting us on-board so quickly. It was a big change for us switching to a cloud-based PMS but the system is really straight forward and the training and support we’ve received is amazing.

“Our teams are loving the rate management, visibility and different strategies they can now implement to help drive direct bookings and save time.”

Challenges

  • Existing PMS wasn't offering the functionality needed.
  • Not having the software to maximise income.
  • We required an accelerated roll-out.

Solution

  • High Level Software provided an Hotel PMS with the functionality to maximise income through revenue management, managing OTA's and reporting
  • Our team planned and executed an accelerated roll-out. Training individual teams, importing bookings, setting up channels and connecting OTA’s was all successfully completed in just 3 weeks.

Results

  • Agile and responsive development process
  • Ability to run special offers to increase direct bookings
  • Real-time integration to Zonal’s suite of products

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