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What personal information do we collect?

We collect information about users in a variety of ways; including (but not limited to) when users visit, fill out a form, upload any documents to the website, enter into correspondence with us (including via e-mail), contact us by telephone and when you visit our offices.

The information we collect depends on how you communicate with us but will include the following personal data:

  • Name
  • Email address – We ask for your email address so that, where you have indicated your acceptance, we can send you emails about our company and offers.
  • Telephone number – We ask for your telephone number so that, where you have indicated your acceptance, we can send you SMSs/text messages about our company and offers.
  • Address and post code – So, where you have indicated your acceptance, we can send you letters about our company and offers and for our own internal analysis and research.

We will only collect this information if voluntarily submitted. Users can always refuse to supply personal information, except that it may prevent them from engaging in certain website related activities.

How we protect your information and its retention

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Websites.

We will retain your information, if submitted, for a reasonable period or as long as the law requires.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the Websites or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third-parties for those limited purposes provided that you have given us your permission.

Your personal information and your rights

You have the right to require us to correct any inaccuracies in the personal information we hold about you. You also have the right to ask for a copy of the information held by us. As a security measure, we may require proof of your identity before we make any changes to your information or provide a copy of your information. We reserve the right to charge a small administrative charge if you ask to access your information.

Please contact or the Data Protection Officer at High Level Software, The Maltings, East Tyndall Street, Cardiff, CF24 5EZ if you wish to update your information, correct any inaccuracies or obtain a copy of your personal information.

Changes to this privacy policy

High Level Software has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to check this page frequently for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.


Your acceptance of these terms

By using this websites, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our websites. Your continued use of the websites following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this websites, or your dealings with this websites, the information we hold about you or our use of that information please contact us at:

High Level Software,
The Maltings,
East Tyndall Street,
CF24 5EZ

03330 033320


This privacy policy was last updated on: 07.08.2019