Quick answers, happy customers
We understand that waiting on hold when you need to speak to someone can be frustrating. That’s why we invest in technology that allows our customer support team to deal with issues quickly and effectively.
Our customers benefit hugely and at present, we answer 95% of calls within 7 seconds; something we are very proud of (although we won’t rest until we reach 100%).
Feel confident in the level of technical support from your PMS provider today. Contact us to understand how our customer support system works.Contact us today
Your customer success manager will be on hand throughout your High Level journey, making sure you are aware of all new features and to help you get the very best from your system.
Our dedicated on-boarding team will ensure you have a hassle free switch over. We take care of your training, all your channel connections and are on-hand throughout the process to answer any questions or give you any extra help you may need.
What our customers are saying
Hear from other hoteliers to see why they chose and love our system:
The team were fantastic getting us on board so quickly. It was a big change for us switching to a cloud-based PMS but the system is really straight forward and the training and support we’ve received is amazing. Our teams are loving the rate management, visibility and different strategies they can now implement to help drive direct bookings and save time.
We are a 16 bedroomed hotel with a fine dining restaurant. When my wife and I bought Hammet at Castell Malgwyn we inherited software but found them unhelpful and expensive. We decided to change supplier and chose High Level Software because they promised – and have proved to be – accommodating and super-helpful, not just during the training but also when we encountered situations that were new to us. I have no hesitation in recommending High Level Software.
With High Level Software the whole system is very user-friendly. Changes can be made quickly, simply and packages can be created within just a few clicks. It’s easy to make bookings for both our reception staff and our guests. It’s also very easy to manage pricing, promotions and vouchers for our clients. If you’re thinking about getting High Level Software definitely do it! Not only is it a very easy to use system, with intelligent reporting, but the High Level team are so helpful and friendly.
In order for technology to be effective, it's important that you get staff buy-in. Luckily, High Level Software has many benefits for our team. Its modern design makes it easy to use, which in turn means minimal staff training and quicker roll-outs. This results in fewer mistakes being made at the front desk, which helps build our team's confidence whilst ensuring that our guests receive an enhanced experience when spending time with us.