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Stewart Moss, MD at High Level Software

Stewart Moss

Managing Director

In the dynamic landscape of hotel management, staying ahead of the competition requires mastering cutting-edge tools. One such tool that has revolutionised the industry is our Property Management System (PMS). With our intuitive and easy-to-use system, hoteliers all over the country are reaping the rewards; increasing direct bookings, maximising revenue, and improving operational efficiency, to name but a few.

What’s more, with our unwavering commitment to delivering value to our customers, we have introduced on-site onboarding and refresher training. These programs are meticulously crafted to empower users, ensuring our customers are not only grasping the intricacies of the system but also harnessing its full potential to maximise revenue and hotel efficiency.

Benefits of On-Site Training

#1. Hands-On Learning Experience

Our on-site training provides customers with a hands-on learning experience, allowing them to navigate the software in a real-world setting. This approach fosters a deeper understanding of the PMS and its features.

#2. Tailored to our Hoteliers’ Needs

We customise our training to meet the specific needs of the hotel. This ensures that staff learn how to apply the software in ways that align with the unique operational processes of their business.

#3. Immediate Issue Resolution

These face-to-face sessions enable immediate issue resolution. Participants can seek clarification on any doubts or challenges they face, fostering a more interactive and engaging learning environment.

#4. Increased Engagement and Collaboration

During our on-site training sessions, we encourage collaboration among team members. Participants can share insights and learn from each other’s experiences, creating a collaborative learning atmosphere that extends beyond the training sessions.

#5. Adaptability to Learning Styles

People have diverse learning styles, and our on-site training accommodates these differences. Trainers can adjust their approach based on the participants’ preferences, ensuring that everyone grasps the material effectively.

#5. Personalised Feedback

Our on-site trainers can provide personalised feedback to participants, identifying strengths and areas for improvement. This individualised guidance helps staff refine their skills and maximise their expertise when using the PMS.

#6. Boost Staff Confidence

The confidence gained through face-to-face interactions can be a significant motivator. Staff feel more secure in their abilities, increasing efficiency and productivity when implementing the software in their daily tasks.

#7. Cost-Effective in the Long Run

While on-site training may seem more costly initially, the long-term benefits often outweigh the initial investment. Reduced errors, increased efficiency, and improved collaboration contribute to overall cost-effectiveness in the implementation of the PMS.

Customised onboarding training for a large hotel chain

When a large hotel chain which is a dynamic player in the hospitality industry, sought to seamlessly onboard nine new sites, they encountered challenges rooted in differing cultures. Recognising the critical need for a smooth transition, they enlisted the expertise of High Level for a customised onboarding training program.

Our onboarding training not only addressed the technical integration of the new system but also tackled cultural differences, ensuring a unified and harmonious adoption of High Level’s PMS across all nine sites.

Understanding the diverse needs of each site, we conducted tailored training that addressed the unique requirements of each hotel. This hands-on approach allowed teams to familiarise themselves with the PMS in context to their specific operational processes.

What’s more, our on-site training facilitated open forum discussions where team members could voice their concerns and expectations. This transparent communication channel helped in building trust and addressed apprehensions related to the transition.

To conclude, investing in on-site training, whether a brand-new customer looking for onboarding training, or existing customers considering refresher training, proves to be a strategic move for hotels aiming to optimise their management processes.

The numerous benefits, including hands-on learning, immediate issue resolution, and increased employee confidence, position on-site training as a valuable asset in maximising the potential of your PMS software. As the hotel landscape continues to evolve, hoteliers embracing on-site training are poised to stay ahead of the curve.

Optimising Operations with Refresher Training for an Independent Hotel

A prestigious estate hotel known for its historic charm and upscale events sought to enhance the efficiency of its property management processes. Having previously implemented High Level’s Property Management System (PMS), they recognised the need for a refresher training program to ensure their team fully leveraged the software’s capabilities.

The training was designed to be comprehensive, covering both fundamental features and the latest advancements in the software. High Level worked closely with the hotel staff to understand their unique challenges and tailored the refresher program accordingly.

This included a review of core features, personalised troubleshooting sessions, and an in-depth exploration of new functionalities relevant to the estate’s property management requirements. Not only that, but our training also prioritised hands-on learning experiences, allowing the team to apply theoretical knowledge in practical scenarios. This approach facilitated a deeper understanding of the software’s capabilities and boosted confidence in day-to-day operations.

 

To conclude, investing in on-site training, whether a brand-new customer looking for onboarding training, or existing customers with considering refresher training, proves to be a strategic move for hotels aiming to optimise their management processes.

The numerous benefits, including hands-on learning, immediate issue resolution, and increased employee confidence, position on-site training as a valuable asset in maximising the potential of your PMS software. As the hotel landscape continues to evolve, hoteliers embracing on-site training are poised to stay ahead of the curve.

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