Hotel management system

We transferred our hotel accommodation provider to High Level Software at West Park about eighteen months ago during which time we have found the programme both user friendly and efficient in maximising sales.

The programme provides some excellent training manuals which make it easy to train new team members and have a strong support team who are able to assist with any training gaps.

The integration with Zonal makes it easy to set up packages whereby food and beverage sales are offered within a hotel stay giving our sales team more opportunity to upsell. The flexible rate plan grid is simple to use and makes immediate changes to all channels when rates are amended on site.

Improvements are regularly carried out monthly by the team at High Level Software with updates distributed to each user ID. We look forward to maintaining a healthy relationship with our provider for many years to come.

The team were fantastic getting us on board so quickly. It was a big change for us switching to a cloud-based PMS but the system is really straight forward and the training and support we’ve received is amazing. Our teams are loving the rate management, visibility and different strategies they can now implement to help drive direct bookings and save time.

We are a 16 bedroomed hotel with a fine dining restaurant. When my wife and I bought Hammet at Castell Malgwyn we inherited software but found them unhelpful and expensive. We decided to change supplier and chose High Level Software because they promised – and have proved to be – accommodating and super-helpful, not just during the training but also when we encountered situations that were new to us. I have no hesitation in recommending High Level Software.

With High Level Software the whole system is very user-friendly. Changes can be made quickly, simply and packages can be created within just a few clicks. It’s easy to make bookings for both our reception staff and our guests. It’s also very easy to manage pricing, promotions and vouchers for our clients. If you’re thinking about getting High Level Software definitely do it! Not only is it a very easy to use system, with intelligent reporting, but the High Level team are so helpful and friendly.

In order for technology to be effective, it's important that you get staff buy-in. Luckily, High Level Software has many benefits for our team. Its modern design makes it easy to use, which in turn means minimal staff training and quicker roll-outs. This results in fewer mistakes being made at the front desk, which helps build our team's confidence whilst ensuring that our guests receive an enhanced experience when spending time with us.